Address Change & Delivery Instructions
Can You Change Address?
Before Dispatch ✅
- Click "Change Address"
- Select new location
- Confirm address
- **Free** if changed before dispatch
After Dispatch ❌
- Cannot change via system
- Contact support immediately
- May incur additional charges
- Depends on shipment status
How to Change Address
- Go to **Account** → **Orders**
- Find the order
- If status is "Confirmed", click **Edit Address**
- Select from saved addresses OR
- Enter new address
- Verify pincode
- Confirm changes
Address Validation
Your address must have:
- Complete house/flat number
- Street/lane name
- Area/locality
- City
- Pincode
- Phone number
Invalid addresses cause delivery failures.
Delivery Instructions
Help your agent find you:
- Open order tracking
- Click **Add Delivery Instructions**
- Add helpful details:
- "Gate is on left side"
- "Ring bell twice"
- "Apartment 5B, Building C"
- "Near the blue house"
- "Call before arrival"
- "Leave at reception"
Safe Delivery Options
If you're not home:
- Leave at reception/building gate
- Share with trusted neighbor
- Schedule redelivery
- Leave delivery instructions
- Authorize alternative recipient
Accessibility Notes
For better delivery:
- Mention if gate is locked
- Share security code if needed
- Note building access issues
- Mention language barrier (if any)
- Flag if pets/dogs in area
What NOT to Share
Don't include in instructions:
- Full address repeat (already have it)
- Personal info beyond needed
- Financial information
- Password or security codes
- Sarcasm or jokes
Failed Delivery?
If delivery fails:
- Check your instructions
- Improve address details
- Provide phone number to agent
- Authorize alternative location
- Schedule redelivery
Redelivery Scheduling
After failed attempt:
- Check notification
- Click "Reschedule Delivery"
- Select new date/time
- Update instructions
- Confirm reschedule
Unlimited reschedules - we'll get it delivered!