Cancellation Policy
When Can You Cancel?
Before Dispatch (Same Day)
- ✅ **Can cancel**: Most orders
- No cancellation fee
- Full refund of product cost
- How: Click "Cancel" in order
After Dispatch
- ❌ **Cannot cancel** via order
- Must initiate **return** instead
- Will be refunded after return processing
How to Cancel
- Go to **Account** → **Orders**
- Find the order
- If status is "Confirmed", click **Cancel Order**
- Select cancellation reason
- Confirm cancellation
- Refund will be processed
Refund After Cancellation
- If pre-paid: Refund to payment method
- If COD: No payment needed
- Processing time: 5-7 business days
- Bank refunds may take longer
COD Cancellation
Before Dispatch
- Click "Cancel" button
- No charges
- Free cancellation
After Dispatch
- Can still cancel on delivery day
- Tell agent "Don't deliver"
- No COD fee charged
- Must return for full refund if delivered
Auto-Cancellation
We automatically cancel orders:
- Not delivered after 10 days
- Multiple failed delivery attempts
- Unserviceable location found later
- Inventory issue discovered
You'll be notified and refunded.
Cancellation Fee
- Usually **free** before dispatch
- **₹20 fee** may apply if:
- Order partially dispatched
- Multiple items (cancelling just one)
- Cancelling after 6 PM
Partial Cancellation
- Can cancel individual items from multi-item order
- Remaining items still ship
- Refund processed for cancelled item
Common Reasons
- "Wrong product selected"
- "Don't need anymore"
- "Found cheaper elsewhere"
- "Changed my mind"
- "Can't receive now"