How to Contact a Seller
Why Contact a Seller?
- Pre-purchase questions about products
- Bulk orders or special requests
- Product customization inquiries
- Marketplace seller questions
Methods to Contact
1. Product Page Chat
- Open product page
- Click "Ask Seller" button
- Type your question
- Usually responds within 24 hours
2. During Checkout
- Some products show seller details
- Click seller name for contact options
- Can message before completing order
3. After Purchase
- View order details
- Click "Contact Seller"
- Ask about order status or issues
4. Returns & Issues
- If you have a problem
- Click "Contact Seller" in order
- They may resolve directly
What Sellers Can Help With
- Product availability and specs
- Bulk discounts and B2B quotes
- Delivery timelines
- Customization options
- Pre-order requests
What Sellers Cannot Help With
- Change prices or manipulate system
- Process refunds directly
- Bypass official return process
- Discuss payment methods
Response Times
- **Average**: 2-12 hours
- **Maximum**: 24 hours
- Check during business hours
- Weekends may be slower
Seller Ratings
Sellers are rated on:
- Response time
- Issue resolution rate
- Overall customer rating
- Return policy compliance
Higher ratings = more trustworthy.
If Seller Doesn't Respond
- Wait 24 hours minimum
- Use official complaint system
- Contact our support team
- We'll follow up on your behalf
Safe Communication
- Use in-app messaging only
- Don't share payment info
- Don't send personal data
- Report suspicious requests