How to Track Your Order
Once your order is placed, you can track it in real-time using your AWB (Air Waybill) number or through your account.
Tracking Methods
Method 1: Using Your Account
- Go to **Account** → **Orders**
- Find your order from the list
- Click **Track** to see live updates
- View delivery timeline, agent details, and estimated arrival
Method 2: Using AWB Number
- Visit the **Track by AWB** page
- Enter your 10-digit AWB number
- View shipment status and location
Understanding Order Status
- **Confirmed**: Order received and being processed
- **Packed**: Items packed and ready to ship
- **Dispatched**: Left the warehouse
- **In Transit**: On the way to your location
- **Out for Delivery**: With delivery partner, arriving today
- **Delivered**: Successfully delivered
Live Tracking
Once your shipment is dispatched, you'll see:
- Real-time location updates
- Estimated delivery time
- Delivery agent contact details
- Option to give delivery instructions
- Ability to schedule redelivery if needed
FAQs
When will my order be delivered?
Delivery time depends on your location and shipping method. Express deliveries typically take 1-2 days; standard takes 5-7 days.
Can I reschedule delivery?
Yes, from the order tracking page, you can reschedule or provide delivery instructions.