Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy, we make returns and refunds easy.
Return Window
- **Standard items**: 7 days from delivery
- **Electronics**: 14 days from delivery
- **Defective items**: 30 days from delivery
How to Initiate a Return
- Go to **Account** → **Orders**
- Find the order containing the item
- Click **Return** next to the item
- Select reason and provide details
- Authorize return pickup or print label
- Our agent will pick up from your location
Refund Process
- Return is initiated and pickup scheduled
- Item delivered to warehouse
- Quality check performed (2-3 days)
- Refund approved and processed
- Amount credited to original payment method (5-7 business days)
What Can Be Returned?
- Items in original condition and packaging
- With all accessories included
- Within the return window
Non-Returnable Items
- Consumables (food, cosmetics)
- Clearance/final sale items
- Personalized products
- Items damaged due to misuse
Refund Status
You can track your refund:
- Go to **Account** → **Orders**
- Click the returned order
- View refund status timeline
Need Help?
Contact our support team:
- **Phone**: +91 81225 81225
- **WhatsApp**: +91 81225 81225
- **Email**: support@thevaluestore.in